Effective Date: 1/1/2025
This Refund Policy applies to purchases made through https://5d-mission.earth.
Physical Products (Photography & Handmade Items)
Due to the custom, artistic, and handcrafted nature of our products:
- All sales are final unless the item arrives damaged or defective
- Damage claims must be submitted within 7 days of delivery
- To request a replacement or refund, contact us with:
- Order number
- Description of the issue
- Clear photos of the damage
Approved refunds will be issued to the original payment method.
Digital Products
All digital products are non-refundable once delivered or accessed.
Coaching Services
Coaching services are non-refundable once:
- The session has begun, or
- Audio recordings have been delivered
Missed sessions, unused services, or changes in personal circumstances do not qualify for refunds unless explicitly agreed in writing.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our error.
Contact
For refund inquiries, contact:
📧 Email